Duck Creek OnDemand is a revolutionary SaaS delivery platform that delivers many benefits to P&C insurance carriers. But, as is the case with most ground-breaking technology, there are challenges for most carriers to implement the most impactful features and realize the maximum rewards. In this article, we’ll explore the biggest challenges and walk through how Penguin Tech addresses them for our clients.
The Most Common Implementation Challenges of Duck Creek OnDemand
There are four major challenges that often limit insurance carriers’ ability to efficiently leverage all the promise that DCOD holds:
Complex Configurations
When properly implemented, DCOD enables a new world of capabilities to your insurance operation. But tailoring it to your specific needs requires expertise most insurers do not have in house. It’s too tall a task for most carriers to take on without support.
Data Migration Issues
Like a car that responds to the quality of fuel you use, how efficiently and effectively your DCOD platform runs depends on the quality of the data in it. Data mapping and migration between
legacy systems and DCOD has the potential to become complicated very quickly if you don’t have a solution tailored to ensuring its integrity.
System Integration
Realizing the full benefits of DCOD adoption depends on how well it is implemented with your existing core systems like CRM, billing, and claims. Missteps in integration lead to broken workflows, failed data exchanges, and frustrating delays.
Resource Constraints
Most insurers lack the in-house expertise to properly implement DCOD. Teams that try to depend on internal resources often lose attention to other business-critical IT needs, exceed budget and timeline projections, and end up outsourcing the work to an expert in the end.
Penguin Tech’s Duck Creek OnDemand Solution
Penguin Tech has leveraged over 100 years of combined Duck Creek experience to develop a proven, comprehensive cloud solution specifically to help P&C insurance carriers simplify and accelerate their transition to DCOD. Equipped with a team of experienced consultants, pre-built and field-tested tools, and proven frameworks, we help carriers streamline implementation, reduce time and cost, and experience smooth migrations.
Advanced Data Migration
Advanced Data Migration streamlines the transition from legacy systems to DCOD systems by addressing complex data transformations and mappings. It ensures data accuracy and consistency via thorough validation and cleansing processes, while rigorous data validation and testing verify data integrity and system functionality after migration.
Enhanced Integration Services
Enhanced Integration Services enable seamless connectivity between DCOD and other systems, such as CRM, billing, and claims platforms, to streamline workflows and improve data exchange. These services include the development and integration of custom APIs, facilitating connections with third-party applications and services. Additionally, automated data synchronization ensures consistent and accurate information across DCOD and integrated systems.
Comprehensive Testing and Quality Assurance
Comprehensive Testing and Quality Assurance ensures the reliability and effectiveness of systems through a range of evaluations. Functional testing verifies that the system operates according to business requirements, while performance testing assesses its capability under varying load conditions. Security testing identifies and addresses vulnerabilities, enhancing system safety. Additionally, User Acceptance Testing (UAT) engages end-users to confirm the system meets their expectations and operational needs.
Post-Implementation Support and Optimization
Post-Implementation Support and Optimization ensures the long-term success of systems through continuous support and improvement. It includes ongoing maintenance services to maintain
system stability and performance, as well as change management activities to minimize disruptions and enhance user adoption. Additionally, performance is continuously monitored to identify and implement opportunities for optimization.
