GhostDraft is a leading provider of customer communication management (CCM) technology designed for insurance. Their cloud-based CCM suite empowers business users to effortlessly create, manage, and deliver personalized omnichannel communications at scale, minimizing reliance on IT. GhostDraft makes it easier for insurance carriers to reach customers in a way that builds strong relationships through innovative document automation capabilities and customized communications designed to connect and impress.
GhostDraft’s technology solution has quickly become popular in the P&C insurance industry, but the company realized that to achieve the greatest possible impact it needed a seamless integration with Duck Creek, one of the leading claims and policy software solutions in the industry. They set out to find a partner to assist them in executing an integration that would make their product work smoothly from within the Duck Creek ecosystem.
The Solution
Helping state-of-the-art software innovators bring their revolutionary products into the Duck Creek platform is Penguin Tech’s bread and butter. We boast a team of experts with over 75 years of combined experience working in the Duck Creek platform. With that kind of focus, we’re able to offer technology partners a depth and breadth of product understanding that’s unparalleled in the industry.
Penguin Tech’s Anywhere Enabled Integration (AEI) for GhostDraft provides Duck Creek Policy users and Duck Creek Claims users with streamlined communications management and document automation, driving new levels of efficiency. We delivered a solution that now enables business users to personalize communications with drag-and-drop business rules using natural language all within the Duck Creek platform. Users can adapt to each customer’s preferences to create and deliver messages in their preferred language, format, and delivery channel, with the ability to optimize a single template for various devices and applications.
The Results
With GhostDraft’s proprietary technology now available to users within both Duck Creek Claims and Duck Creek Policy via the Duck Creek Content Exchange, insurance carriers are equipped with an enhanced document automation suite that’s simple to access and use. The integration will lead to a higher adoption rate of GhostDraft’s technology among both existing and new customers.
“The integration between GhostDraft’s CCM platform and Duck Creek Policy marks a significant milestone, allowing insurers to efficiently manage the document lifecycle – from inception to delivery – in one suite,” said Kim Cook, VP of Strategic Alliances at GhostDraft. “This integration is tailored to provide Duck Creek users with a seamless and intuitive experience, enabling carriers to streamline communication processes.”
